We have been creating catalogue management systems since 1994 and during that time we have never lost a single client. This isn't an easy boast to make because it takes a lot of effort to keep everyone happy. Yet because we're a small focused team, we're able to react quickly to any problems our customers may be having and prevent them from escalating into any dissatisfaction.
We don't employ oily salesmen with no technical knowledge to sell our systems. Demonstrations are done by technical staff with a wealth of experience in solving the problems you face. Also when you ring for support you get assigned a developer who will know your system intimately, who you can build a long-term friendly relationship with, as opposed to some call-centre drone who fails to understand the technicalities or severity of the issue. Even if your personal developer isn't available (we all need holidays!) then you still get a techie who's just as friendly and works on writing the core CMS system.
Approximately 60% of our business comes from our competitors. Whatever your existing system is, be it Pindar, AO, or Stibo we have a wealth of experience in migrating data, converting pages and making sure that your switchover is quick and painless. In fact our easiest installations come from migrations because experience in owning a CMS is high and yet expectations are low, so when we deliver we need to provide less training and users see us as the answer to their long held frustrations.
Our biggest sales team are our customers. Most of our business comes from referrals and every new customer talks to at least one existing customer with a similar background, history or market sector. Any of our customers will be happy to talk to you over the phone about their experience and, if they're not busy, they're happy to show you around in person. After all, they were in your shoes once and know how daunting buying a new system can be.
We have worked with lots of massive blue-chip companies and lots of SMEs and everything in-between so if it's 150 users or 2 you think you need then we can help suggest what system and process would work best and deliver a system that we think you'll love.